FileCloud Troubleshooting

FileCloud Troubleshooting

Do you have an error code?

If so, then go to the Error Codes Glossary

If not, use the links on this page to read more about the possible cause and resolution of an issue.

STRATEGIES

ISSUE CATEGORIES

Review Release Notes

Find out about requirements for new features
Review information about issues resolved
Learn about Known Issues

Enable Debugging
Contacting Support

Run in Maintenance Mode

Upgrading the server
Applying patches
Troubleshooting issues

Network Connectivity Issues

TCP Port Exhaustion
SMTP Troubleshooting

File and Folder Issues

Large ZIP Files Do Not Open in Windows
Large ZIP Files Do Not Open in LINUX
File Names with a Bracket Won't Upload
File Path is Too Long
File System Objects and Unicode
File Upload Failure (Storage Error)

Database Issues

Repair Database Entries

FileCloud not starting on Windows

Storage system not ready CLFC-01801 or Storage System Not Initialized.

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.